FAQs
When will my order be sent?
Your order will be dispatched from our warehouse in Melbourne within 3 business days. You will receive an email once it has been dispatched, which will include tracking details.
How will my order be sent?
Your order will be sent by StarTrack.
Where can my order be shipped?
Orders can be sent within Australia to a business or residential physical address. We are unable to send orders directly to PO boxes or lockers.
What is the shipping cost?
All orders over $100 will receive free shipping within Australia. For orders under $100, there is a $10 shipping charge within Australia
Is there a minimum order amount?
No, there is no minimum order amount.
I have a general enquiry about my existing order, who do I contact?
General enquiries about your existing order can be directed to orders@lakepress.com.au. Please include your order number in the email.
What if I order something that is out of stock?
If you have ordered something out of stock, we will contact you. We will refund you for any unavailable items. Lake Press maintains the right to cancel any orders for unavailable stock.
What payment options are there?
Orders are prepaid only by credit card.
Who can apply for an Retailer Discount account?
The Retailer Discount program is for Australian Retailers only. All orders from these accounts can only be delivered to Australian addresses.
What is your Returns Policy?
Click here to see our Returns Policy.
What currency are your products listed in?
All prices are listed Australian Dollars (AUD).
I have a retail store. Am I able to purchase Lake Press products with a trade discount?
Yes, you just need to fill out a Retailer Account form and you will be signed up straight away to receive a large discount on all Lake Press products.